What about everyone else? What do they think about the quality of visitor reception? How would they judge the quality of the service? Why did they leave without buying?

Customer satisfaction surveys are useful. But you still need to have their contact details. And how many of them will answer?

Thanks to Smilio, visitors, guests, customers and prospects express their on-the-spot opinions by answering simple questions. You can see the results in real time, with no hassle. It's as easy as 1-2-3, or ABC, or pie if you're hungry.

Smilio is a wireless, no-battery terminal that can be placed anywhere: whether you need to have it inside, outside, on a counter, on a piece of furniture or even a wall.

Would you like to use Smilio to let your customers and users report problems?

Would you like to create a survey with two simple questions on the same box—for instance, a question on wait times and service received?

Would you like to ask your customers a multiple-choice question?

Using our unique button printing technology, we can create the design that meets your needs.

We can even supply an anti-bacterial interface for environments where hygiene is primary.

For customers to respond, several conditions must be brought together:

• The device must be clearly identified.
• Voting must be fast and easy.
• The terminal must be placed in their path, not on the side.
• The question must be legible, simple and clear.
• The device must always remain clean (no fingerprints) to prevent putting off customers.

Would you put your finger on this ?

Export results to Excel

Our software displays the satisfaction rate and any reports directly on your computer, tablet or smart phone. Data may be exported in the format you need.

• Compare the performance of each Smilio terminal: using different stores, aisles, questions, etc.
• Track the change in customer opinions over time.
  

Example of voting data displayed

Would you like to start a new survey?
Would you like to ask different question?
Create a new survey in the interface with just one click. You can return to the previous question without losing your data log.

Smilio is compatible with Skiply. That means you can configure alerts according to your own criteria.

Alerts may be sent by email, text message or can be given to your team on site with, for example, a revolving light or three-colour light system.

Want to make a try?

Need documentation?

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